Refund Policy

Every TapStrat card is made to order with your name and details, so we can't resell it. That's why we always send a digital proof first and only print after you approve it.

Before production starts

• You can cancel for a full refund any time before you approve your proof.
• To cancel, email tapstratsolutions@gmail.com with your order number.

After you approve the proof

• Once you approve the proof, production starts and the order can't be cancelled or refunded.
• Mistakes that were visible on the approved proof (for example a misspelled name) aren't covered, so please check the proof carefully.
• You can change your phone number, email, links and other details on your profile page any time, with no reprint needed.

Faulty or damaged cards

We replace your card free of charge if:

• it arrives damaged, or
• its NFC chip or QR code doesn't work on a compatible phone, or
• it doesn't match the proof you approved.

Tell us within 7 days of delivery with your order number and a photo or short video. If we can't replace it, we refund the item.

How refunds are paid

Approved refunds go back to the original payment method (card, GCash, Maya and so on) within 5 to 10 business days, depending on your bank or e-wallet. We'll email you when it's processed.

Questions? Contact us.